Help & Contact.

For individual questions and requests, please contact our customer experts directly. We are there for you by email (leads@mercedes-benz.com) and telephone (012-677 5544). You can reach us from Monday to Friday from 8 am to 5 pm.

Frequently asked questions

• How does the Mercedes-Benz Online Store work?

• Is there a reservation fee?

• How do I find my ideal model?

• I'm interested in a particular vehicle. Where can I find more information?

• What payment options are available to me?

• What are my options for delivery of my vehicle?

• Can I visit a dealership or do a test drive?

• When will I take ownership of my car?

• Can I receive an offer for a new car?

• Can I negotiate a better purchase price?

• Contact options

+27 (0)12 677 5544

Monday to Friday from 8 am to 5 pm