Fraudsters are constantly finding new and advanced ways to try and defraud unsuspecting customers.

It has come to our attention that there are individuals posing as representatives of Mercedes-Benz South Africa and our dealers, targeting customers about so-called outstanding recalls and service measures on their vehicles.

We wish to assure you that Mercedes-Benz South Africa and our dealers would never arrange to collect your vehicle to action outstanding safety recalls or service measures.

Should you receive communication regarding the above, or have any suspicion of fraudulent activity regarding your vehicle, immediately contact your nearest dealership or the Mercedes-Benz Customer Assistance Centre on 0800 133 355 or via email at webmails.southafrica@cac.mercedes-benz.com.

Alternatively, to check if there is an outstanding service measure on your vehicle, please use our secure online platform by visiting https://aftersales.mercedes-benz.co.za/vehicle-recall#recall-form.

We have also lately been made aware of an email circulating regarding a prospective customer being rejected for vehicle finance.

This email is false. We encourage all customers to visit their nearest dealership, in order to get a tailored quote from Mercedes-Benz Financial Services.

25 February 2021

Please be advised that Mercedes-Benz South Africa has partnered with the Road Traffic Management Corporation (RTMC) to communicate to all customers impacted by the world-wide Takata Airbag campaign.

This campaign is being carried out in a phased approach. To determine whether your vehicle is included in the first phase, you can check your VIN number on our recall checker or contact the Mercedes-Benz Customer Assistance Centre on 0800133355 or webmails.southafrica@cac.mercedes-benz.com. Should your vehicle not display on the recall page, Mercedes-Benz will contact you directly when your vehicle is due for this campaign.

As a valued customer, we wish to remind you that Mercedes-Benz South Africa and its Agent partners would never arrange for the collection of your vehicle to action outstanding safety recalls or service measures.

Click here for a list of past and current recall actions.