Contact Us

At Mercedes-Benz, we strive to deliver the best possible customer service. Within this section you'll find contact details to help with any enquiry. Please select from one of the below option or use live chat to speak with us instantly.

General Enquiries

General

Physical Address
Wierda Road (R576/M10 West)
Zwartkop
Centurion

Postal Address
PO Box 1717
Pretoria
0001

Contact number: 0800 133 355 / 00800 9 777 7777*

Switchboard: (012) 677 1500

Corporate Social Responsibility queries: csrpta@daimler.com
Sponsorship requests (Commercial Vehicles): MBCV.Sponsorship@daimler.com
Sponsorship requests (Passenger Cars): sponsorship@daimler.com
Customer queries or concerns: webmails.southafrica@cac.mercedes-benz.com

*International dialling must be activated on your phone

Sales Enquiries

Vehicle

Need more info about your next Mercedes-Benz: (012) 677 5544

Emergency and Alerts

Roadside Assistance

Mercedes-Benz Roadside Assistance is designed to give you complete peace of mind on the road, 24/7, 365 days a year.
Tel: 00800 1 777 7777*

Fraud

Tel: 0800 133 355

Fraud

Tel: 0800 133 355

Make a complaint

Mercedes-Benz Owner

Make a complaint about your Mercedes-Benz.

We’re dedicated to providing you with the best customer experience throughout your Mercedes-Benz ownership. That said, we understand that on rare occasions we may not meet your expectations, so if you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.

Dealer locator

Customer Service: 0800 133 355 / 00800 9 777 7777*

Mercedes-Benz Financial Services

General enquiries:

0861 324 653
infoza@daimler.com

Finance and Applications:

0861 623 701
Financemeza@daimler.com

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Email: crmsa@daimler.com