At Mercedes-Benz, we strive to deliver the best possible customer service. Within this section you'll find contact details to help with any enquiry. Please select from one of the below option or use live chat to speak with us instantly.
Wierda Road (R576/M10 West)
PO Box 1717
Contact number: 0800 133 355 / 00800 9 777 7777*
Switchboard: (012) 677 1500
- Corporate Social Responsibility queries: firstname.lastname@example.org
- Sponsorship requests (Commercial Vehicles): MBCV.Sponsorship@daimler.com
- Sponsorship requests (Passenger Cars): email@example.com
- Customer queries or concerns: firstname.lastname@example.org
*International dialling must be activated on your phone
Need more info about your next Mercedes-Benz: (012) 677 5544
Mercedes-Benz Roadside Assistance is designed to give you complete peace of mind on the road, 24/7, 365 days a year.
Tel: 00800 1 777 7777*
Make a complaint
Make a complaint about your Mercedes-Benz.
We’re dedicated to providing you with the best customer experience throughout your Mercedes-Benz ownership. That said, we understand that on rare occasions we may not meet your expectations, so if you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.
Customer Service: 0800 133 355 / 00800 9 777 7777*
Mercedes-Benz Financial Services
0861 324 653
Finance and Applications:
0861 623 701
The key to a great relationship is communication. If you feel that we are not communicating the most relevant topics with you and would like specific promotional information on other topics, please email your suggestions to the address below. Alternatively, if you would like to end your promotional communication journey with us, please send your details (name, surname, email address and contact number) to the email address below. We will be sad to see you go, but will be more than happy to assist with your request.
If at any stage you would like to be kept in the Mercedes-Benz loop and experience the extensive benefits of our brand, all that you need to do is click on the subscribe page and provide us with your details – we will be ecstatic to have you join the Mercedes-Benz family.