Warranty and service.
Here you will find all information about warranty and service for vehicles from the Mercedes-Benz Online Store.
Information on the right of return.
Do I have a right of return in the Mercedes-Benz Online Store?
Commercial customers have no right of withdrawal. For this reason, no cancellation policy is displayed in the order process
We are there for you by phone(0800 623 222 2) and by email(marktplatz@daimler.com). You can reach us Monday to Friday from 9 a.m. to 9 p.m. and Saturdays from 9 a.m. to 6 p.m.
Personal service for you and your Mercedes-Benz.
All Mercedes-Benz services apply to all the vehicles that you have reserved and subsequently purchased in the Mercedes-Benz Online Store. Here you will find the most important information on the topic of service.
Who do I contact if I have further questions?
Our customer service experts will be happy to answer your questions by phone(0800 623 222 2) and by email (marktplatz@daimler.com). You can reach us Monday to Friday from 9 a.m. to 9 p.m. and Saturdays from 9 a.m. to 6 p.m.
Who will support me after the purchase?
Your Mercedes-Benz partner is always there for you. It offers you the full Mercedes-Benz service for the vehicle that you have reserved and subsequently purchased in the Mercedes-Benz Online Store.
Can I make full use of the Mercedes-Benz Service?
Of course - your Mercedes-Benz partner will be there to help you with all service questions.