Mercedes me connect

Get even more out of your Mercedes - with the practical and versatile functions of Mercedes me connect.

About Mercedes me connect


How you benefit.

About Mercedes me connect


How you benefit.

About Mercedes me connect

Mercedes me connect makes your everyday life easier: enrich your experience with your Mercedes digitally and operate vehicle functions remotely or locally via your smartphone.

  • Connect your Mercedes, your smartphone and your home in just a few steps
  • Keep an eye on vehicle data such as mileage, tyre pressure, charging or fuel level and much more at all times
  • Use the full potential of digital support to find charging stations, petrol stations or parking spaces
  • Keep your Mercedes in top shape - with the support of the basic services that Mercedes me connect offers you out of the box

Product recommendations


Discover the highlights of Mercedes me connect.

Product recommendations


Discover the highlights of Mercedes me connect.
  • Remote Parking Assist

    Remote Parking Assist

    Remote Parking Assist

    Remote Parking Assist

    Automatic manoeuvring into and out of parking spaces: relax and keep an eye on things while positioning your Mercedes perfectly using the app.

  • In-Car Office

    In-Car Office

    In-Car Office

    In-Car Office

    Your Mercedes as an office: work through your "to do" list in the vehicle – with office solutions which have been specially optimised for this purpose.

  • Remote Package

    Remote Package

    Mercedes me connect Remote Package

    Remote Package

    Your smartphone – your Mercedes. Everything under control at all times.

    Your smartphone is always with you – an indispensable tool for organising day-to-day life. Preferably state of the art, just like the link to your Mercedes. Lock the doors, open the windows or check the fuel level? All just a flick of a finger away.

  • Navigation Package

    Navigation Package

    Mercedes me connect Navigation Package

    Navigation Package

    Always takes the route that's best for you. The faster and safer way to reach your destination, thanks to real-time traffic data.

    The basis for reliable, convenient navigation.
    Thanks to dynamic route guidance based on real-time data, you reach your destination more quickly – with additional information to help you once you get there.

Use Mercedes me connect and the Mercedes me App now - here's how.

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1. Register for Mercedes me

Still no Mercedes me ID? Register to then log in to your Mercedes me account here on the Mercedes me Portal or in the Mercedes me App and pair your Mercedes. To use Mercedes me connect, you must now accept the Mercedes me connect Terms of Use.
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2. Activate, renew or purchase digital products

Order digital products available for your Mercedes from the Mercedes me Store. After activation, these are automatically made available in your Mercedes.
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3. Everything at your fingertips

You can find everything about your Mercedes me services in the Mercedes me App. You can also view your Mercedes me account online here.

Product overview


More for you: Further Mercedes me connect services.

Product overview


More for you: Further Mercedes me connect services.

Remote & Navigation Services

Remote & Navigation Services

Comfort Package

Comfort Package

Hard-disc navigation

Hard-disc navigation

Navigation Services

Navigation Services

Online Map Update

Online Map Update

Smartphone Integration

Smartphone Integration

AMG TRACK PACE

AMG TRACK PACE

Standard Services

Standard Services

Telediagnostics

Telediagnostics

Accident Recovery and Breakdown Management

Accident Recovery and Breakdown Management

Maintenance Management

Maintenance Management

ECO display

ECO display

Experience Mercedes me connect.


Practical functions in use.

Mercedes me connect products are made to make your everyday life as easy as possible - with versatile upgrades for your Mercedes. Experience the diversity of the offer with your own eyes.

Experience Mercedes me connect.


Practical functions in use.

Mercedes me connect products are made to make your everyday life as easy as possible - with versatile upgrades for your Mercedes. Experience the diversity of the offer with your own eyes.

In-Car Office
In-Car Office
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Mercedes me service
Mercedes me service
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Frequently asked questions


Frequently asked questions.

Would you like to know more about Mercedes me connect? Find the
most important questions and answers about registration, payment and
use here.

Frequently asked questions


Frequently asked questions.

Would you like to know more about Mercedes me connect? Find the
most important questions and answers about registration, payment and
use here.

    • Registration and purchase
      • How do I register for Mercedes me connect?

        How do I register for Mercedes me connect?

        Registration Mercedes me connect
        Registration of a Mercedes me ID
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        To use Mercedes me connect, you first need a Mercedes me ID. To register for Mercedes me connect, please follow these steps:

        1. Download the Mercedes me app from the App Store or Google Play
        2. Enter your telephone number or e-mail address and tap "Next"
        3. Complete your personal data.
        4. Read the terms of use and tick the box to accept them.
        5. Tap on "Register".
        6. Enter the verification code sent to your smartphone or email address to complete the registration.

      • Do I have to buy Mercedes me services or are they free?

        Do I have to buy Mercedes me services or are they free?

        You get some Mercedes me standard services with your vehicle that you don't have to buy. However, to benefit from additional services, a purchase is necessary.

        These are some of our most popular services:

        • Remote Retrieval of Vehicle Status
        • Vehicle Tracker
        • Parked Vehicle Locator
        • Remote engine start

        The following services are included free of charge:

        • Maintenance Management
        • Accident Recovery and Breakdown Management
        • Telediagnostics
        • Remote Vehicle Diagnostics
        Buy Mercedes me products
        Buy Mercedes me products
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        To purchase a Mercedes me service, please follow these steps:

        1. Download the Mercedes me app
        2. Open the app on your smartphone.
        3. Select a product from the list and tap "Add to cart".
        4. Tap on "Add to cart" to proceed to checkout.
        5. Tap on "Order now" and select a payment method.
        6. To complete your order, tap on "Order now with payment".


        To discover and purchase all available services, please visit the Mercedes me Store online or download the Mercedes me Store App and log in with your Mercedes me ID.


        iOS: https://apps.apple.com/gb/app/mercedes-me/id1487652920
        Android: https://play.google.com/store/apps/details?id=com.daimler.ris.mercedesme.ece.android&hl=en_GB&gl=US

      • How can I renew or purchase Mercedes me services that are about to expire?

        How can I renew or purchase Mercedes me services that are about to expire?

        There are two ways to renew services or buy new services:

        • You will receive an email reminder 2 weeks before the end of the term. Simply follow the link in the email to renew your services.
        • You can purchase new services and extend the duration at any time in the Mercedes me Store app. It is automatically added to your current term. The following video and instructions show you the necessary steps.
        Extending the term of Mercedes me products
        Extending the term of Mercedes me products
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        Please follow these steps to renew or purchase services that are ending:

        1. Open the Mercedes me Store.
        2. Tap "Renew" in the menu.
        3. Select your desired time duration.
        4. Tap on "Order now".
        5. Tap on "Order now with payment" to complete your order.

        iOS: https://apps.apple.com/gb/app/mercedes-me/id1487652920
        Android: https://play.google.com/store/apps/details?id=com.daimler.ris.mercedesme.ece.android&hl=en_GB&gl=US

    • Pair and manage my Mercedes
      • How do I set up my Mercedes-Benz EQ with the Mercedes me app before the journey?

        How do I set up my Mercedes-Benz EQ with the Mercedes me app before the journey?

        With the Mercedes me app, you can set up your Mercedes-Benz EQ before you set off. In the following video, we show you how to set the desired charge level, specify a departure time and initiate pre-entry climate control.

        Charging settings and pre-entry climate control with Mercedes me Charge
        Charging settings and pre-entry climate control with Mercedes me Charge
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        Setting the maximum charge level:
        1. Open the Mercedes me app.
        2. Tap on "Charging options".
        3. Tap on "Maximum charge level", select "100%" and tap on "Apply". Your Mercedes is now configured for the highest possible charge level.


        Specify departure time:
        1. Open the Mercedes me app.
        2. Tap on "Charging options" and then on "Departure time".
        3. Select "One time" for a single trip or "Weekly profile" for a recurring trip.
        4. Choose your departure time. If you have specified "Weekly profile", also select the desired days of the week.
        5. Tap "Save" in the top right corner of the screen to save your new departure time.

        Setting up pre-entry climate control:
        1. Open the Mercedes me app.
        2. Tap on "Charging options" and then on "Pre-entry climate control".
        3. Select "Temperature".
        4. Set a temperature for the driver's seat or the passenger seat. Optionally, you can also select "Entire vehicle".
        5. Tap "Save" to save your pre-entry climate control settings. You have thus set up the pre-entry climate control for your vehicle.

    • Use Mercedes me services
      • How do I lock and unlock my vehicle with the Mercedes me app?

        How do I lock and unlock my vehicle with the Mercedes me app?

        Control window and door control on the move
        Operating window and door control on the move
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        Please follow these steps to lock and unlock the vehicle doors via the Mercedes me app:

        1. Open the Mercedes me app.
        2. Select "Door status".
        3. Check the door status at the top of the screen to see if the doors are locked or open.
        4. Tap the button to lock or unlock the doors.
        5. Enter your four-digit pin to confirm or use Face ID.

      • Can I search for a missing or stolen car with vehicle theft assistance?

        Can I search for a missing or stolen car with vehicle theft assistance?

        Activate the "Vehicle theft assistance" service in the Mercedes me app to be able to find your vehicle in the event of theft or loss. After activation, you can use this service to speed up the police investigation.

        The service can be purchased as part of URBAN GUARD Vehicle Protection Plus or individually in the Mercedes me Store. Please be sure to activate Vehicle Theft Assistance as soon as you receive your vehicle. The scope of this service cannot be used until 30 days after purchase (waiting period). Vehicles that cannot be found already before the purchase of this service or during the waiting period, are not covered by the scope of this service. Please also note your individual insurance terms, which apply independently of this service.

        Help in the event of vehicle theft
        Help in the event of vehicle theft
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        Activate Help in case of vehicle theft:
        1. Open the Mercedes me app.
        2. Go to "Settings".
        3. Tap on "Manage services".
        4. Scroll down to "Help in case of vehicle theft".
        5. Tap the button to activate the service.


        Use help in case of vehicle theft:
        1. Open the Mercedes me app.
        2. Tap on "More" and select "Help in case of vehicle theft".
        3. Confirm your data.
        4. Report the theft to the police.
        5. Contact the safety centre of our authorised service partner.

        Once you have successfully launched Vehicle Theft Assistance, our service partner will transmit the location data to the police. From this point on, the real-time location of your vehicle is shared with the police. You do not have any information about the position of your vehicle during the search process.

      • How do I use digital payment for refuelling?

        How do I use digital payment for refuelling?

      • How do I send an address to my vehicle with Send2Car?

        How do I send an address to my vehicle with Send2Car?

    • Other topics
      • How do I link my vehicle via QR code?

        How do I link my vehicle via QR code?

        Activate Mercedes me via a QR code
        Activate Mercedes me via a QR code
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      • How does linking by vehicle identification number (VIN) work?

        How does linking by vehicle identification number (VIN) work?

        Activate Mercedes me with VIN
        Activate Mercedes me with VIN
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      • How can I add more vehicle users?

        How can I add more vehicle users?

        Add more users
        Add more users
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      • How can I manage multiple vehicles?

        How can I manage multiple vehicles?

        Manage vehicles in the Mercedes me app
        Manage vehicles in the Mercedes me app
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