Contact Us

Contact Us.

Contact Us


Contact Us.
Contact Us

Contact Us


Contact Us.

Contact Us


Contact Us.

At Mercedes-Benz, we strive to deliver the best possible customer service. Within this section you'll find contact details to help with any enquiry. Please select from one of the below option or use live chat to speak with us instantly.

  • General Enquiries

    General

    General

    Physical Address
    Wierda Road (R576/M10 West)
    Zwartkop
    Centurion

    Postal Address
    PO Box 1717
    Pretoria
    0001

    Contact number: 0800 133 355 / 00800 9 777 7777*

    *International dialling must be activated on your phone.

  • Sales Enquiries

    Vehicle

    Alternatively, if you are interested in trading in or selling your vehicle, please find out more here.

    If you already have a specific model in mind, get behind the wheel of your dream car for a test drive.

  • Emergency and Alerts

    Roadside Assistance

    Roadside Assistance

    Mercedes-Benz Roadside Assistance is designed to give you complete peace of mind on the road, 24/7, 365 days a year.
    Tel: 00800 1 777 7777*

    *International dialling must be activated on your phone.

    Fraud

    Tel: 0800 133 355

    Fraud

    Tel: 0800 133 355

  • Aftersales queries

    Mercedes-Benz Owner

    Do you have an aftersales query for our Customer Services team?

    Mercedes-Benz Owner

    Do you have an aftersales query for our Customer Services team?

    Or book your car in for a service with one of our qualified dealers.

    Have a complaint about your Mercedes-Benz?

    We’re dedicated to providing you with the best customer experience throughout your Mercedes-Benz ownership. That said, we understand that on rare occasions we may not meet your expectations, so if you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.

    Have a complaint about your Mercedes-Benz?

    We’re dedicated to providing you with the best customer experience throughout your Mercedes-Benz ownership. That said, we understand that on rare occasions we may not meet your expectations, so if you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.

    Customer Service: 0800 133 355 / 00800 9 777 7777*

    Mercedes me connect me-connect.zaf@cac.mercedes-benz.com

  • Mercedes-Benz Financial Services

    General enquiries:

    0861 324 653
    infoza@daimler.com


    Finance and Applications:

    0861 623 701
    Financemeza@daimler.com

  • Keep me informed

    If you would like to be kept informed about upcoming products, campaigns or events, please sign up below.

  • Unsubscribe

    The key to a great relationship is communication. If you feel that we are not communicating the most relevant topics with you and would like specific promotional information on other topics, please email your suggestions to the address below. Alternatively, if you would like to end your promotional communication journey with us, please send your details (name, surname, email address and contact number) to the email address below. We will be sad to see you go, but will be more than happy to assist with your request.
     

    If at any stage you would like to be kept in the Mercedes-Benz loop and experience the extensive benefits of our brand, all that you need to do is click on the subscribe page and provide us with your details – we will be ecstatic to have you join the Mercedes-Benz family.
     

    Email: leads@daimler.com