The Mercedes-Benz Online Store is a quick and convenient way to get the vehicle you want - whether by leasing, financing or buying, it's up to you. In the following we explain all the details around your order.

How does ordering work in the Mercedes-Benz Online Store?
The ordering process in our online store is simple, so you can find your way to your new dream car quickly, easily and conveniently. Here you can see an overview. Your reservation request comprises the following steps:

1. Vehicle selection
   You select your desired vehicle from the large range of vehicles on offer.
   
   
2. Selecting your preferred Mercedes-Benz partner
   Select your preferred Mercedes-Benz partner for the vehicle handover.
   
   
3. Select your preferred method of payment
   Cash purchase:
   If you would like to pay for your desired vehicle directly from your own funds, you can easily do so by transferring the invoice amount following the vehicle reservation. Our customer service will clarify all the necessary details with you.
   Leasing/financing:
   If you wish to lease or finance the vehicle, you will receive a link to the Check & Drive online application from Mercedes-Benz Leasing GmbH or Mercedes-Benz Bank AG when you complete your reservation and you will receive an email as well.
   
   
4. Check shopping cart
   Please check your desired vehicle and the selected payment option once again.
   
   
5. Log in or register
   Log in with your Mercedes me ID or register to proceed with the vehicle reservation. In this step, enter all the necessary information about yourself and, if applicable, as a commercial individual customer.
   
   
6. Check all the details and complete the reservation
   Before completing the reservation for your desired vehicle, check all the details again, including your personal or commercial data, and correct them if necessary. Complete the reservation easily by clicking on the button "Order with payment obligation". By doing so, you agree to the reservation conditions of Mercedes-Benz AG and take note of the further information and the data protection information. By completing the reservation process in the Mercedes-Benz Online Store, you are making a binding offer to Mercedes-Benz AG to conclude a contract with them.
   
   By concluding the reservation contract, Mercedes-Benz AG undertakes not to sell the vehicle elsewhere in accordance with the reservation conditions, starting with your declaration of acceptance, and not to increase the purchase price stated in the Mercedes-Benz Online Store. The reservation terms and conditions of Mercedes-Benz AG are applicable.
   
   The reservation data and conditions of Mercedes-Benz AG can be viewed again in the confirmation of receipt. These documents will be sent to you by email once the reservation has been completed.
   
   
7. Next steps
   Your reservation will be confirmed immediately by email. This confirmation of receipt does not constitute the conclusion of a contract, i.e. no declaration of acceptance of the offer by Mercedes-Benz AG. The contract for the vehicle reservation is only concluded when our customer service has confirmed the acceptance of the reservation within the period specified in the reservation terms and conditions with another email. Our customer service will inform you as soon as possible if your offer for a reservation could not be accepted.
   
   

Do I enter into a legally binding contract by sending the order?

By completing the reservation process in the Mercedes-Benz Online Store, you are making a binding offer to Mercedes-Benz AG to conclude a contract with them. The contract for the vehicle reservation is only concluded when our customer service has confirmed the acceptance of the reservation within the period specified in the reservation terms and conditions with another email.

How does vehicle reservation work?

At the end of the ordering process, you start a reservation request for the vehicle you have selected. The reservation gives you the right to purchase the vehicle you have selected at the price quoted or to lease or finance it on the basis of that price.

Payment of the purchase price for the vehicle shall be made after conclusion of a purchase contract for the vehicle and invoicing by Mercedes-Benz AG. If you have decided on leasing or financing, you will then be directed to the Check & Drive online application from Mercedes-Benz Leasing GmbH or Mercedes-Benz Bank AG. The reservation conditions of Mercedes-Benz AG apply, which you can view in the order process and in the email with the reservation confirmation.

I have reserved the vehicle: what happens next?

Purchase
You will receive the forms for ordering the vehicle you have reserved from our customer service by email and can now sign them electronically. Please send us proof of your trade digitally. After you have received the order confirmation, your selected Mercedes-Benz partner will contact you to discuss registration and delivery. As soon as the full payment has been received in our account, the vehicle can be registered and handed over to you.

Leasing/financing
After you have entered your personal and commercial data, uploaded documents and made the identification in the Check & Drive online application of Mercedes-Benz Leasing GmbH or Mercedes-Benz Bank AG, you will receive your personal order forms and the leasing or financing application for the vehicle you have reserved from our customer service. Please sign these documents and send them back to us. After a successful credit check, you will receive the corresponding leasing commitment in the Mercedes me finance customer portal of Mercedes-Benz Leasing GmbH or Mercedes-Benz Bank AG. As soon as a message is available for you in the customer portal, we will inform you by email. In the next step you will receive the order confirmation and further information.

Can I also purchase a vehicle as a commercial individual customer via the Mercedes-Benz Online Store?

Yes, as a business individual customer, too, we offer you the possibility to purchase your desired vehicle online. For corporations, this applies with the restriction that our contract partner must have sole right of representation.

I do not have sole power of representation Can I still order a vehicle under business customer conditions?

For corporations, there is a restriction that requires our contractual partner to have sole power of representation. If you have any questions, we are available by phone (0800 623 222 2) and by email (marktplatz@daimler.com). You can reach us Monday to Friday from 9 a.m. to 9 p.m. and Saturdays from 9 a.m. to 6 p.m.

Are you interested in online leasing or online financing?

Select your desired financial product and adjust the conditions individually. Mercedes-Benz Leasing GmbH or Mercedes-Benz Bank AG requires your personal data in order to process the leasing or financing request. You can conveniently complete your request in the Check & Drive - Online Application after you have made your vehicle reservation. You will be automatically redirected to do this and, should you wish to carry out the request at a later date, you will receive a corresponding email with a re-entry link.

Here you will find more information about your order in the Mercedes-Benz Online Store. If your question is still unanswered, please contact us. We will be happy to provide you with the answer - by phone or email.

Where can I view the details of my order after submitting it?
After submitting your order, you will receive an email from us with the most important information.

What happens after sending the reservation?

By pressing the button 'Order with obligation to pay' you start the reservation request for your desired vehicle. We will confirm your reservation by email. If you have selected the leasing/financing payment option, you can now conveniently identify yourself using the Check & Drive online application on the website of Mercedes-Benz Leasing GmbH or Mercedes-Benz Bank AG. You will automatically receive a link for this at the end of your vehicle reservation and you will receive an email as well.

How does the reservation become an order?

Our customer service will contact you after confirming receipt of your vehicle reservation in order to clarify further detailed questions regarding the order of your desired vehicle. You will then receive your personal order forms and, if you have chosen the payment option leasing/financing, the corresponding contract documents for the vehicle you have chosen. Please sign these documents and return them to us.

Purchase:

If you would like to pay for your desired vehicle directly from your own funds, you can easily do so by transferring the invoice amount or by using the payment method agreed with your Mercedes-Benz partner.

Leasing / Financing:
You can obtain the result of the credit check via the Mercedes me finance customer portal of Mercedes-Benz Leasing GmbH or Mercedes-Benz Bank AG. As soon as there is a message for you, we will inform you by email.

As a customer of the Mercedes-Benz Online Store, you naturally have the option of changing your order. Commercial customers have no right of withdrawal. We are happy to explain the details below.

Can I change my order?

We will be happy to clarify the details with you directly and explain your options. We are there for you by phone(0800 623 222 2) and by email(marktplatz@daimler.com). You can reach us Monday to Friday from 9 a.m. to 9 p.m. and Saturdays from 9 a.m. to 6 p.m.

Can I cancel my order?

Commercial customers have no right of withdrawal. For this reason, no cancellation policy is displayed in the order process

We are there for you by phone(0800 623 222 2) and by email(marktplatz@daimler.com). You can reach us Monday to Friday from 9 a.m. to 9 p.m. and Saturdays from 9 a.m. to 6 p.m.