Excellence is our standard
Excellence is our standard
The best care, always.
Peace of mind for our customers
Peace of mind for our customers
Our service process
Our service process
To simplify and streamline the service process, you can now:
- Book your service online and interact with us from home
- Benefit from a complimentary vehicle pick-up and delivery service***
- Benefit from an enhanced Mercedes me platform
Service will only be confirmed for vehicles that are currently due or overdue for a service.
PremiumDrive Customers
PremiumDrive Customers
To put you at ease during this uncertain time, we’ve implemented the following measures:
- In the event a customers’ vehicle is due for a service during the lockdown AND the vehicle is still within the PremiumDrive contract, Mercedes-Benz South Africa will extend the service parameter up to 120 days or 4000km.
- If a customer’s vehicle is due for a service AND the PremiumDrive comes to an end during lockdown Levels 5 & 4, Mercedes-Benz South Africa will cover the cost of the service and selected wear and tear items. The service appointment needs to be scheduled with the dealer before 30 June 2020.
- Should a customer’s PremiumDrive plan end during the lockdown levels 5 & 4 and a customer wishes to extend their contract, Mercedes-Benz South Africa will allow for this extension, provided the vehicle presents with no fault codes at time of quotation and contract activation. This will be allowed up until 30 June 2020.
At our dealerships
At our dealerships
Extensive hygiene measures have been implemented throughout our dealerships:
- Hand sanitisers at high traffic areas
- Increased cleaning and sanitisation of our service bays, reception areas and workshops
- Extended trading hours over the weekend at selected dealerships
- Social distancing protocols are followed at all dealerships
- Thorough deep cleaning of all vehicles before handing over to customers
What you can do at home.
What you can do at home.
- Try not to venture out in these times.
- Practice restraints and social distancing.
- In case you must head out, disinfect the parts mentioned below.
- Avoid using Isopropyl alcohol (sanitisers) and use a microfiber cloth to clean the car part.
- For cleaning car surfaces, you may use our car care products
Remember to disinfect these high contact zones of your car.
Exterior
Remember to disinfect these high contact zones of your car.
Exterior
- Door handles
- Luggage compartment handle
- Door frames
Please remember
- Try not to venture out in these times.
- Practice restraints and social distancing.
- In case you must head out, disinfect the parts mentioned below.
- Avoid using Isopropyl alcohol (sanitisers) and use a microfiber cloth to clean the car part.
- For cleaning car surfaces, you may use our car care products
Remember to disinfect these high contact zones of your car.
Interior
Remember to disinfect these high contact zones of your car.
Interior
- Steering wheel
- Gear shifter
- Door handles
Button and switches - AC vents, radio and infotainment controls
- Elbow rests
- Seat position controls
- Door frame
- Steering column stalks
- Key fob
Our enhanced workshop process.
Our enhanced workshop process.
Trust your gut and let the best people provide you with guranteed peace of mind and service excellence.
Disclaimer:
Terms & Conditions apply. Service will only be confirmed for vehicles that are currently due or overdue for a service.
Customers should wear appropriate protective gear and adhere to social distancing guidelines when checking in at dealerships.
**PremiumDrive service offer only applicable until 30 June 2020.
**Provided the vehicle presents no fault readings when quote is issued or contract activated.
***Pick-up and delivery service at participating dealers only.
