| | To assist you with any queries you may have, the following is a compilation of the most frequently asked questions by customers who contact our Customer Services Department. Should you have any remaining queries not covered below, refer to your contract or payment schedule. Alternatively, please do not hesitate to contact us on the numbers listed below. |
Question:
When is the first monthly payment on my contract due?
Answer:
The first monthly payment / Rental or future payments are due on the dates indicated on your contract under the payment schedule. Should the said the date fall on a weekend or public holiday, the payment will be collected on the first business day thereafter. The remaining monthly payments / Rentals will be deducted until the final payment is received as indicated in your contract under the payment schedule.
Question:
What is the amount of my monthly payment?
Answer:
The Rand value of the monthly payment is indicated in your contract under the payment schedule. For all Lease and Rental contract customers, please note that the instalment amount excludes the VAT amount payable on a monthly basis.
Question:
Will I be charged an Initiation Fee?
Answer:
Yes, this fee may be included in your monthly payments or paid up-front. This amount is specified in your schedule.
Question:
Will I be charged a Monthly Service Fee?
Answer:
Yes, the frequency and value of the amount is stipulated in your contract.
Question:
How do I change my personal or payment details?
Answer:
Personal and payment details may only be changed upon the receipt of a written request. Kindly contact our Customer Services Department and a dedicated agent will advise you of the processes to be followed.
Question:
Can I travel to a foreign country in my vehicle?
Answer:
Yes you can, however, you will be required to obtain a Border Letter from our Customer Services Department and provide proof that your Comprehensive Insurer provides cover for the country you are travelling to.
Question:
Can I insure my vehicle with Mercedes-Benz Finance and *Insurance?
Answer:
Yes, Mercedes-Benz Finance and *Insurance offers a range of comprehensive and competitively priced insurance products. Call our Customer Services Department for detailed information on the products best suited for your vehicle and usage.
Question:
What other value added products are available from Mercedes-Benz Finance and *Insurance?
Answer:
A variety of products such as Finance and Shortfall Protection, Deposit Protection and Maintenance products are available. For more information contact our Customer Services Department
Question:
When will I receive a statement of my account?
Answer:
Every two months, statements will be forwarded to your preferred mailing address, i.e. postal mail or e-mail, after the 15th of the month.
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